Getting Started

What You'll Need

Here are the basic elements you'll need to begin:

• A computer with an Internet connection. The 21st CCLC Data Entry and Reporting System is a web-based application, and therefore requires that you be able to log onto the Internet. We also recommend Internet Explorer 5.0 or above as the browser for optimal viewing.
• A username and password must be created in order to log in to the 21st CCLC Data Entry and Reporting System. Personalized usernames and passwords should be given to those who will access the system by the Project Director/Site Coordinator.

  NOTE: You will need to enter your username and password each time you enter the database to ensure information in your database is kept secure. To maximize security, the system will require you to log in again after the system has been idle for 10 to15 minutes. Simply re-enter your username and password to continue.

• Information to be entered into the database, such as:
  • A list of service names for the various programs you want to enter into the database. To make it easier to edit programs, please create unique names for each program.
  • Names of individuals to be assigned to programs.

Site

After logging in at http://www.youthservices.net with your username and password, the Site screen will be the first page you see.

The Main Menu is located at the left side of the page. Use this navigate through the system by clicking on any of the tabs.

To return to the Site screen, click on the Home tab on the Main Menu.

Getting Help

If this User's Guide hasn't answered all of your questions, don't hesitate to contact us in the event you need some assistance with the software.

In the event you encounter issues with logging in, or have other general questions, feel free to contact us at our toll-free helpdesk:

1-866-GO-YOUTH (469-6884)

While we prefer to get a call from you so your question can be addressed immediately, there are times that it may not be convenient for you to call us. In such cases, you can post an issue through the system on the Issue Tracker. Our technical team is alerted immediately when an issue is posted and we can reply directly to your issue on the Issue Tracker. This tool is essentially an electronic bulletin board - where you and your 21st Century colleagues can view issues and responses. To post an issue,

1. Select Utilities from the Main Menu:
2. Select Issue Tracker. This will bring you to the General Help page.
3. Click on New Issue
4. Enter your question or suggestion into the text box.
5. Click on Save and Return to send your query and return to the General Help Page.

NOTE: If you enter a name for the user account, the system will post that name on the issue.